Job Description
The successful candidate will help the Application Service Management organization provide world-class support for Microsoft’s enterprise middleware systems. The primary role of this position will be Tier 3 incident support. Duties include, but are not limited to, incident work, change implementation, problem analysis, and project release work. This role is primarily shift-based and involves in a weekend on call rotation.
Job Functions
· Provide Tier 3 support for Microsoft’s enterprise messaging systems by serving as an escalation point to our Service Desk for Pre-Production and Production environments.
· Work on incident tickets, change requests, and project releases.
· Perform problem analysis to reduce recurring incidents.
· Proactively monitor systems to identify system issues before they become customer impacting.
· Participate in a weekend on-call rotation.
Technical Skills
· BizTalk 2009 and/or BizTalk 2010 (Microsoft certification preferred)
· SQL Server 2005 and 2008
· Windows Server 2003 and 2008
· IIS 6.0 and 7.0
· Understanding of EDI standards helpful (ANSIX12 and EDIFACT)
Knowledge
· Enterprise middleware services and applications
· Messaging protocols (http, sftp, AS2, MSMQ)
· Enterprise messaging formats (XML, EDI, etc.)
· Application support experience
· Strong troubleshooting ability
· Excellent communication skills
Regards
Bhuvana Raj
925 353 2744 V
925 947 5918 F
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